This questionnaire provides context to your experience researching products that are certified with Oracle products, the tool that is available to you, and your expectations.

It will be used to help Oracle understand the different requirements between different types of customers, the products they manage, and the industry they are in.

Please complete this questionnaire by: Friday, February 12, 2010

Name (*)

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Company (*)

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Role (*)

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Oracle Products (*)

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Please describe work situations that require certification research. What are the events that require certification search, for example – upgrade, migration? (*)

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Please describe 3 most common / frequent Configuration research scenarios (*)
1. 2. 3.
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What information must you have to start? (*)

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What is the critical piece of information you are looking for? (*)

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How much time do you normally spend completing each task? (*)

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What constitutes a successful completion of the task? (*)

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How often are you likely to use the product certification research tool on My Oracle Support? (*)

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Have you used the product certification tool in My Oracle Support since November 2009?
YesNo
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Please describe your experience with using the certification research tool in My Oracle Support. (*)

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What are the relative pain points in the certification tool user interface and how do those affect your ability to complete your tasks? Please try to name 2 or 3 specific examples. (*)

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How does the certification research tool work well for you and how does that affect your ability to complete your task. Please try to name 2 or 3 specific examples. (*)

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