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| My Oracle Support Usability Study |
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by Anthony Cavotta Oracle Corporation My Oracle Support Product Management is conducting ongoing usability exercises to shape and validate the design of future enhancements to My Oracle Support. We invite and encourage the User Groups to actively participate in these usability exercises. To sign up, send email addresses of people interested in any or all of the two upcoming sessions to be held in February and March to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Health Check Consumption Forum - starting in early February the Proactive Support team will reach out to customers to gain insight into the ways that Health Checks and Health recommendations are being used to maintain system health and prevent problems. Please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you are interested in participating. EBS Patch Recommendations Review - The Oracle product team developing the EBS Patch Management capability is looking for customers to participate in requirements discussions and give feedback on innovation ideas, start date TBD. A "Using My Oracle Support" community discussion was started on this topic December 15 to convey scope and invite participation: EBS Patch Recommendation Reviews. A blog entry was also authored inviting customers into EBS Patch Management Reviews, My Oracle Support blog entry Invitations to these and upcoming usability exercises will be posted to the "Using My Oracle Support" community. Please subscribe to the community to stay current on usability exercise opportunities. We look forward to user group participation in any or all of February/March opportunities to improve usability and practical value of My Oracle Support, if you have any questions please feel free to contact Tony Cavotta at anthony.cavotta@oracle. |